🔁 Spandeal Return & Refund Policy

At Spandeal, we aim to provide a smooth and reliable shopping experience. Please read the following return and refund policy carefully before placing an order.

1. Eligible for Return

• Product is damaged, defective, or incorrectly delivered
• Product is unused, unwashed, and in original condition with packaging
• Return request is raised within 2 days (48 hours) of delivery

2. Non-Returnable Products

• Cosmetics & Beauty Products (opened or used)
• Personal Care & Hygiene Products
• Innerwear and intimate products
• Products with 360° product video available (without cuts)
• Products marked as “Non-Returnable” on the product page

3. Return Charges

• ₹100 return handling fee will be deducted from the refund amount
• Shipping and COD charges are non-refundable
• No refund if damage is caused due to customer misuse

4. Order Cancellation Policy

• Cancellation allowed only during the order confirmation call
• Orders cannot be cancelled once shipped
• Late cancellations will be treated as returns

5. Return Process

• Login to your Spandeal account
• Go to My Orders → Select Order → Request Return
• Upload clear images or videos of the product
• Verification within 24–48 hours
• Approved products will be picked up or self-shipped (seller policy)

6. Refund Policy

• Refund processed within 5–7 working days after inspection
• Prepaid orders → Original payment method
• COD orders → Bank transfer or wallet

7. RTO (Return to Origin)

• Customer unavailable
• Incorrect or incomplete address
• Order refusal

No refund will be issued in RTO cases.

8. Contact Us